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Privacy Policy

Energy Alchemist (“we”, “us”, “our”) is committed to protecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s Personal Health Information Protection Act (PHIPA) where applicable.

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Information
We Collect

We collect both personal and non-personal information that you provide through our website, during consultations, or via other interactions. This may include:

 

  • Name, email, phone number, and mailing address

 

  • Payment and billing details

 

  • Purchase history and feedback

 

  • Session data, browser and IP information, cookies

 

  • Personal health information (PHI), including intake forms, session notes, health history, and treatment goals (see Section 11)

Why We Collect Your Information

We collect your information to:

 

  • Provide and operate our services

 

  • Support wellness assessments and care plans

 

  • Respond to inquiries and offer customer service

 

  • Send updates, service notices, or promotional content (with consent)

 

  • Comply with legal, billing, or regulatory obligations

 

  • Improve our offerings through analytics and feedback

Consent

By submitting information to us, you provide informed consent for us to collect, use, and disclose it as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

Health and Wellness Information (PHIPA Compliance)

We collect personal health information as part of providing our holistic health and wellness services. This includes:

 

  • Health status, history, intake forms, assessments, or practitioner notes

 

  • Data shared in Reiki, nutrition, spiritual counselling, or other wellness sessions

 

  • We follow PHIPA to ensure:

 

  • Your health data is used only for wellness care or as required by law

 

  • It is stored securely and confidentially

 

  • It is not shared without your written consent, except in legal or emergency situations

 

  • You may request access or corrections to your health information at any time.

Data Storage and Security

Our services are hosted on Wix.com, which securely stores data behind firewalls. Direct payments are processed through PCI-DSS compliant gateways.

 

We implement physical, administrative, and technical safeguards to protect your data from unauthorized access, disclosure, or misuse.

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Retention

We retain your personal and health information only as long as necessary to fulfill the purposes described or as required by law (e.g., 10 years under health record regulations).

Disclosure

We may disclose your data only:

 

  • To service providers under confidentiality agreements

 

  • If required by law or legal proceedings

 

  • In urgent cases to prevent harm

 

  • With your written consent

 

  • We never sell or rent your personal or health information.

Cookies & Analytics

We use cookies to track usage and enhance your experience. You may control cookie settings in your browser.

 

We use Google Analytics, and you can opt out via: http://tools.google.com/dlpage/gaoptout

Your Rights

Under Canadian law, you have the right to:

 

  • Access or correct your personal or health information

 

  • Withdraw your consent at any time

 

  • File a complaint with us or with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario

Contact Us

To access, correct, or delete your personal data, or to file a concern, please contact:

 

  • Email: info@energyalchemist.ca

  • Mail: 101 Mary Street West, Suite B1, Whitby, ON L1N 2R4

  • We will respond to requests within a reasonable timeframe.

Policy Updates

We may update this Privacy Policy as needed. Updates will be posted on this page. Material changes will be clearly communicated.​

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